10/10 - Excelente
Coua L.
17 de maio de 2024
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Multi-family vacation
Group of 24 staying at the house, more than enough room for everyone. I gave them 5 stars, not bc everything went perfect but bc they did their best to resolve any issues or questions we had. We paid for pool heat and it was not working for over half the time we were there. The pool was also dirty. When the pool people came, they said there was no chlorine in the pool so they added some. What a difference it made! We don't own pools so we didn't know how it was supposed to look or feel (heated). We just trusted that it was ready to go when we got here. They fixed the pool issue and reimbursed us accordingly so we were thankful for that. The patio door did not lock (broken). Although it was a gated community and it felt safe, over half of our group were kids so we didn't feel safe going to bed at night with the door unlocked, or leaving personal belongings in our house on days when we were gone to theme parks all day. Maintenance came and installed a new lock right away. Most of the remotes in the house had no batteries. We asked if they had a stash somewhere but they didn't so they brought over some batteries. I wish they had more kid-friendly plates and cups. We found 1 plastic cup and a few plates. The rest were glass or something breakable. Overall, it was a great trip and the host was amazing! I'm just trying to leave an honest review so don't let my little encounters get in the way of booking. They did a great job hosting and I would definitely book with them again!
Coua L.
Hospedou-se por 7 diárias em mai. de 2024
