Footbridge Escape A Comfy Condo w/ Pool, the Beach, Perkins Cove

thank you Rebecca! So glad you enjoyed yourselves!

So glad you had fun, Michelle! Please keep us in mind for next time!

thank you Carol! Sounds like you got out and explored! I love it

thank you Kathy! to be clear, we do tell people in our listing description that there is no laundry onsite There is a landry across the street. By the time you arrived, the pool was closed for the season, but it is right next door to the main manangement office. You will know for next time! :) Glad you enjoyed yourselves and hope we see you again.

Thanks Shevawn. Your summary is helpful but this is all in the listing description as well. It's funny how different people prefer differing water pressure -- I like a strong pressure, but my sister prefers it lighter like you do. At any rate, we did enjoy hosting you! Hope we see you again!

Thank you for sharing your feedback. We’re glad you enjoyed the comfort of the condo, its cleanliness, and especially the spectacular views. We were surprised by some of your comments, as this is the first time we’ve received feedback that the kitchen was not adequately stocked for cooking. While it may not be equipped for gourmet cooking, we do provide the essential cookware, dishes, utensils, and other basics needed to prepare meals. We’ll certainly take another look to make sure everything is in place and easy for guests to find. We’re also sorry for any confusion regarding the location. The property is located in Ogunquit and is within walking distance of downtown, restaurants, and shops. “Perkins Cove” in the title is intended to reference one of the well-known landmarks in Ogunquit, along with the other locations mentioned, rather than indicate that the condo is physically located in Perkins Cove. Regarding the TV, we appreciate you letting us know and will check the Wi-Fi connection. Guests need to bring their own codes for streaming. Thank you again for the feedback. We’re always looking for ways to make the experience clearer and more comfortable for our guests.

Thank you Kelley! So glad you enjoyed your time with us. You were great guests!

Thank you for the nice review Roy! We loved hosting you and your wife. I am glad you had a good time. Yes, this condo IS close to everything! I agree! I hope we see you both again! Liz

Thank you Rachel! So glad you liked your stay in Ogunquit. We hope to see you again!

Thank you Catherine! So glad you enjoyed your Ogunquit getaway. And yes, this condo is in a great location! Please come back any time! Liz

Thank you Carolyn! Glad you got some beach time in!

thank you liane! You were great guests!

Thank you Casey! We would love to host you again! A pleasure! Liz

Thank you! It IS a great location. Close to everything. Please come back any time!

Oh Kathleen! You are definitely wanted! We appreciate you and the nice review. I am glad you enjoyed the condo and its location. You may have run into a grumpy owner -- perhaps he was having a bad day. But please know we love our visitors! We love showing off Maine!

Hi Ryan - I am a bit disappointed by your lukewarm review -- especially since we made special arrangements to accommodate you. It is unfair. The listing for this home clearly states that there is no laundry facilities in this condo development. There is a laundry mat just across the street. We were not holding anything back on you. The lack of laundry facilities for guests is an HOA rule -- not ours. They limit the use of Laundry to owners only. We don't even have the code. I am glad you found the condo clean and the communication quick. Those things are important. LIz

Andrea - this is a shocking and highly unfair review. It is very damaging, so I want to take the time to reply in detail. I just went to check our interactions with you and I counted a total of ten. Not once did you mention any of these issues. We even checked in with you after your arrival to see if all met your expectations. I am not sure who you contacted, but it was not us. We are a very small company and I am the one who answers guests. I looked back on our call log, texts and emails and did not see any communication from you. I would have reminded you that we did not say there was laundry or a dishwasher onsite. In fact, we specifically write about it in our description so all potential guests no there is not. We never want to mislead anyone. Apparently, yes, the shower handle is broken (but still works). The housekeeper should have reported this to us and I do apologize for that. Of course, we will fix it immediately. No amenities? We supply dish detergent, sponges, laundry detergent (and we direct you to the laundrymat across the street). We also supply bathroom toiletries. This is spelled out in our information and we send it to you 3 times to be sure you don't miss it. Obviously, you did. The condo assoc closed the pool for the season. The pool is open seasonly. My reply is directed to any potential guests. Pls know we care about our guests comfort & want them to enjoy Maine. We are responsive and answer all calls, texts & emails.

Heather, we pride ourselves on complete transparency and delivering an experience that exceeds expectations. That’s why we make sure every guest receives our comprehensive guest guide—not just once, but three times before arrival (for you: October 7, 11, and 14). You’ll find your essentials fully stocked: two rolls of toilet paper per bathroom (that’s four total for your 3 night stay), a roll of paper towels, plus dish detergent, laundry detergent, soap, shampoo, conditioner, and lotion—all ready for you. We’re upfront about our amenities. While there’s no laundry onsite, a convenient coin-operated facility is just 50 yards away, as detailed in our guide, home description, and amenities list. As a remote host 1.5 hours away, we can’t provide on-demand service like a hotel, but we’ve designed our setup to cover everything you need for a comfortable stay. We stand by the quality and clarity of what we provide—no surprises, just a great experience.

OUCH! I guess your intention was to really hurt us. Mission accomplished. But this is coming completely out of left field. Yes, you told me you thought the condo was "dark". And I WAS sorry you felt that way, so I wrote that back. The weather was overcast and I think that had a large part to do with it. I'm sorry that you did not have a good time while you were here. I've reviewed all the correspondence back and forth during your visit and I don't see where you mentioned anything about any issues that you've had except for it being dark in there. If you had said something I would have been able to possibly address some of these issues while you were here by sending out a cleaner again or bringing you more supplies or some other solution you would find agreeable. We do not want you to be unhappy. We work hard to maintain all our properties and certainly immaculate is at the top of our list. Also, it is not my intention to mislead anyone with a listing description. Who wins in that case? We also provide lots of pictures so people can assess. Further, we are fully available to answer questions before the booking and certainly, if you had let us know you were unhappy, we would have addressed it immediately. So in summary, while your review was extremely hurtful, I think it was also very unfair.

Thank you Danielle. I know you were a little disappointed and that is disappointing for us, too. We always want to be as up front as possible so guests know what to expect. That is why we put the lack of a laundry onsite right in the listing and we tell you again in following emails. The mention of Perkins Cove, Marginal Way, Ogunquit Beach, etc are all meant to highlight attractiioins in Ogunquit. It is always good to read descriptions and all communications fully and of course, we are available to answer any questions.

Merci Jean! Je suis ravi d'apprendre que vous avez apprécié votre séjour à Ogunquit. J'espère que nous vous reverrons ! LIz