Refúgio Indian River ~ Banheira de Hidromassagem ~ Passos até o Rio

Hello Jerry, Thanks again for staying and we apologize for the inconvenience the last night. I do want to respond to a few of your comments that are inaccurate. I also want to point out that this is the lowest review that we've received on any platform, so we do take your feedback very seriously. First - All of our door codes are sent out via automated message the day prior to check-in. If you check your messages you'll see that there is a message with the door code that was sent out the day prior to your check-in. We also informed you twice via message that the code would be sent out. Second - If you look through the message history we did apologized twice, sincerely, for the issue with the side door. Please take this response as another apology. We are truly regretful for your negative experience. I also apologize for not offering you an apology in person when I tried to open the door but I was a bit startled (and delirious at 3:30 in the morning) to find you inside the house given that your message that you made it inside through the front door was never sent. At the end of the day, we acknowledge that it was a poor experience for you all and we're definitely taking corrective actions to insure that the batteries on all of our locks are fully charged moving forward. We wish you all the best.