Cozy Home in Richmond TX

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations. Our goal is always to provide a comfortable and enjoyable stay for our guests, and it’s disappointing to hear that we fell short in your case. We take concerns about cleanliness and maintenance very seriously and will be thoroughly reviewing the issues you mentioned to ensure they are addressed promptly. However, we also want to clarify that when we met with you, your primary concern was the thermostat, which was damaged by you on December 24 at 4 AM. Despite this, we prioritized your comfort and replaced it by 9 AM on December 25, even during the holiday. We appreciate your kind words about the backyard, floor plan, and neighborhood, and we will continue working to improve all aspects of the home for future guests. Your feedback helps us grow, and we sincerely hope for the opportunity to provide a much better experience in the future.