Bermuda Isles Villas - King #27

This guest ranks in our top 10 for rudeness out of more than 1,800 reservations. After our standard follow-up message following check-in, the guest responded: “Thus far our stay is very pleasant. Very quiet here… No complaints here.” A few days later, the guest sent a message stating they were “writing to express disappointment with the discrepancies between the unit’s description on the VRBO site and its actual features,” making claims of misrepresentation. These complaints included expectations that were not advertised in the listing, such as being disappointed that there were not three pools. The listing accurately reflects the property and its amenities. Unfortunately, it appears the guest did not review the listing details carefully prior to booking. We responded to the guest’s message, after which they stated they were dissatisfied and understood they would be checking out the following morning. Given our long history of successful stays, strong reputation, and consistently outstanding reviews across more than 1,800 reservations, it is clear that this situation is a one-off and not representative of our property or hosting standards.