New Luxury 1BR Cottage in Downtown Auburn! (Cottage E)

Thank you for taking the time to share your feedback. As we discussed with you directly, there was a mix-up in cottage assignments at check-in. We sincerely regret the brief confusion that created and were glad to have you and your guests checked into your correct cottage within five minutes of the error being identified. For the benefit of future guests, we do want to clarify that each cottage has its own unique entry code for each guest that is reset after each guest's stay. The only codes affected were those of the two cottages involved in the mix-up, and both were reset immediately once the issue came to light. The safety and comfort of our guests remains our highest priority. Regarding the linens, we have been happy to provide the same premium line of linens used by other premiere hotels in the downtown area. The feedback from our many past guests, including the 20 other reviews left, has led us to believe the linens used in the cottage have been well enjoyed by our guests. Regardless, we are truly sorry they didn't meet your expectations. Thank you again for your feedback, and we wish you all the best in your future travels!

Thank you so much for staying with us and for the review. We're thrilled that you enjoyed the property, and we appreciate the feedback! We take pride in trying to provide the most positive guest experience possible. Unfortunately, we're unable to meet everyone's individual tastes on items such as pillow comfort. Each unit is provided with two bottles of Fiji water. Those bottles were in the unit prior to your check-in. Thank you again for the review, and we hope you will stay with us again soon!