We received the door code 3.5 hours after check in, despite two rounds of support chat, a phone call w support & multiple calls/texts to owner. Once in, home had not been cleaned from a prior stay. Beds unmade, wet towels on floor, unflushed toilets, dirty kitchen, etc.
Owner was very apologetic, offered to pay for a hotel room, said he would comp our weekend, etc. This is a rural area w no hotels, & the ones two towns over were sold out. With no where to go, we washed bedding ourselves & stayed since it was late evening, & the owner said he would talk to his prop manager to have home cleaned Fri.
I called Fri AM for an update & owner worried about being able to get it cleaned, but we said we wanted to make it work since there weren’t other places to go. He said his wife was nearby, would do what he could & apologized again.
I didn’t hear anything by 3 pm, and left multiple calls and texts with the owner w no response. At 6 pm, went to house. The owner’s wife had been by to tidy up, sheets changed & toilets cleaned, tho they die not have an opportunity to wipe down the kitchen & dining. They left a note & donuts to apologize for “miscommunication” and apologized via app for not being in touch. Also changed mind and said Thurs comp only.
We left early Sun AM & text owners pics & asked for refund status. Owner was furious via text that I did not thank her for cleaning & donuts. No refunds have been given.