EADO 3BR Downtown Houston home

Thank you for your kind response! We are glad to have hosted you and we hope to host you again

Thank you Kathryn for your kind review! We can wait to host you again

Thank you so much for treating our place with so much love. We look forward to hosting you again.

Hi thank you for your comments, but this was you on the day you checked out, you left us the below message on Vrbo App: ‘Hey good morning, we had an amazing stay and will leave a 5 star review very soon. We are running a little late and will unfortunately have to leave at like 11:30 AM I hope that is not too much of an issue’ You may have mistaken our unit with another place you may have stayed.

Thank you for your feedback, but we need to clarify some points. Our property is accurately represented in the listing, including its duplex style, and we strictly enforce a no-pet policy. There are no dogs on the premises, (except for a one time neighbor’s lovely, harmless and friendly dog) and the entrance gate was secure during your stay. We had this conversation over the phone and I you assured me that you were all good. The claim of cockroaches is surprising, as we conduct routine pest control and thorough cleanings before every guest's arrival. We were not contacted regarding any issues during your stay, which would have given us the opportunity to resolve any concerns promptly. Unfortunately, it seems these claims arose only after a request for compensation was denied. We remain committed to providing a quality experience for all guests and encourage future visitors to communicate any issues immediately so we can address them. Tyesha, if you check the next review after you, you will see that the guest had a wonderful experience and contrary to your review

Thank you for your response! After a 3 days stay, you used my home to your convenience and tried to extort me for some refund so that you can give me a review? Wow! You contacted me after 12am on the day you were checking out and specifically asked for money! We asked you for pictures of your complaints and till today, you never responded or sent any. Only to come here and still defame our property. I will report this review on Vrbo as it factually inaccurate and a result of failed extortion

Thank you for your feedback. However, we must clarify that you did not stay in our unit as your booking was canceled. We have a strict refund policy, which was communicated clearly during the booking process. It's important to note that since your cancellation, another guest has stayed in the unit and provided a 5-star review for their experience. We strive to maintain a high standard for all our guests and regret any confusion regarding our policies