Mountain of Joy, 21-ZONE3029

Thank you for taking the time to review your stay at our property. We truly appreciate your feedback and hope to welcome you back again soon.

Thank you for your feedback. We strive to provide a comfortable and welcoming experience for every guest, especially during the holidays. We have to consider all guests that use the home during the holidays. Communication was a big issue. You said you would clean up the glass, if you had told me differently, I would have been there to clean it up myself, even on Christmas Day. The odor must have been coming from someone or something else. All other issues were addressed. Your input helps us improve, and we truly value your perspective

It is appreciated to receive reviews, good or bad. I wanted to point out that the rules that were mentioned in the access information are stated in the description of the home in the listing and in the rules section in the listing. Always reach out to me and discuss what is being planned and I can verify that it is OK or not. I attempted to reach out multiple times without a response so that was why the Sherif was mentioned in a third correspondence. Communication was the biggest issue. Never once was I contacted before or after the home was booked. If we are not contacted for issues regarding any problems with the home, plumbing, stair railing, in-operatable windows? Not communicating with us does not give us the chance to render the issues. Yes, I had driven by the home, actually multiple time, its my job to make sure rules are followed and guests are being honest.