Awesome 7 Springs Townhouse - Sleeps 8. On Resort Premises. Wifi and More!

It's a shame that this guest has misrepresented our beautiful townhouse. We have several great reviews from recent guests - none of whom have brought up the issues this guest has. Nor did this guest raise any of these issues during her stay. I know that the cleaning lady has been instructed to store extra linen for the guests in a decorative bin, inconspicuously the corner of 1 closet. I will confirm that this is happening but am confident that based on my most recent visit and reviews, that the other complaints raised by this guest are without merit. I will also make another trip to our home between rentals to address anything that needs to be addressed. I don't expect to find much but want to further assure future guests that our home is truly the best value at 7 Springs.

We have awesome reviews on another lodging website from guests who stayed at our place the weekend before and the weekend after this party's stay. The cleaning folks come before and after each guest's stay. They clean top to bottom and deodorize. There has never been any issue of smells. However, I have asked the cleaning folks to open the windows prior to guests arriving-weather permitting. This guest reached out to us numerous during their stay at our place asking questions that had already be addressed in the posting. He even apologized for bothering us. Despite being a tad annoyed, we patiently and kindly answered all the questions anyway. At no point did this guest bring up any of the issues mentioned in the review. Afterwards this party left items behind and reached out to us for assistance. We were cooperative and immediately put them in touch with our contact to make arrangements for retrieval of the items left behind. Even then, they didn't bring up any of the issues brought up in the review. We have dozens of reviews and have never received marks this low or derogatory. Last minute or not - We're sorry that this guest did not appreciate our place as so many others have. We wish them well in finding another place to rent that is such an exceptional value as ours.

1st. All instructions are on the website including the location of the keys. If anyone is too tired after their journey to 7 Springs which is understandable or may have forgotten to look on the website, our phone number is provided and you can always text or email any questions. Apparently a prior tenant bent the sleeper. It has been replaced. Thanks for letting us know. The townhouse is part of the 7 Springs Swiss Mountain development. It is in a a mountainous area which of course has several elevations. To access some units you may walk up stairs from the parking lot To access our unit you may walk down stairs from the parking lot. However, you can go a few steps to the left and access the sidewalk that runs in front of our unit without using the stairs due to the gradual slope of the sidewalk. You enter this 3 story townhouse off of the sidewalk onto the main floor which has a full kitchen, large lining/dining area decent sized balcony. You can go upstairs to 3 bedrooms and a full bathroom or downstairs to access the den, patio area, other full bathroom and laundry. There is a lot of house here for the $. One of the best bargains at 7 Springs!