Villa Tahoe Keys - Mesa de Sinuca, Sauna, Doca, Banheira de Hidromassagem, Ar Condicionado

Thank you so much for your detailed feedback of the home in beautiful South Lake Tahoe! We're thrilled that the home accommodated your family's needs! We're sorry to hear that some areas of the home did not meet your expectations for cleanliness and will share your comments with our housekeeping team. We wish we had known this was an issue while you were in the home, so that we could have had the opportunity to address this. For future guests to note, we are available 7 days a week, from 9am to 6pm PST and are happy to help right away, should any issues arise during your stay. Regarding parking, South Lake Tahoe has strict vacation rental regulations, and this home is limited to a maximum of four vehicles, with no street parking permitted. These parking restrictions are clearly outlined in the property listing so guests can review them prior to booking and ensure the accommodations will meet their needs. Unfortunately, we are unable to make exceptions to these regulations, even for short-term visitors. The outdoor firepit is not available for guest use and is therefore not advertised as an amenity. We're also sorry to hear about the noise from a neighboring property and understand how frustrating that can be. Thank you again for staying with us, and we're glad that despite these inconveniences, you enjoyed the home and your time in Lake Tahoe!

Marianne, thank you so much for your review. We are so glad to hear that you had a great stay despite the unwanted visit from our bear friends here in Tahoe. For future guests, please be aware that bears in South Lake Tahoe roam the neighborhood looking for food. They are able to brazenly enter homes through doors or windows that are left open or unlocked. To avoid a bear invasion, please make sure that all windows and doors are closed and locked when you are not in the home. Thank you again for handling this unfortunate circumstance by letting us know immediately. We can bear-ly wait to host you again on your next trip to South Lake Tahoe!

Thank you so much for your feedback of the cleanliness of the home in beautiful South Lake Tahoe! We hope we can host you again in the future!

Thank you for your review. When we read about your experience with the internet access, were were surprised as we have never heard this before. We went straight to the home (March 5) and measured an incredible 36.69 Mbps download and 4.27 Mbps upload. We also reset the cable and wireless systems and repeated the tests with even higher marks. We have a 24/7 guest services hotline and encourage our guests to call us with any questions. Had we received a call during your stay, we either would have worked to resolve the issue over the phone or would have sent someone out to the home. One of the advantages of renting from from us is we have 24/7 support for you and all our homes. We really encourage our guests to use it.

Thank you again for staying with us! We are pleased that you called us about the sauna so we could have it up and running within 30 minutes of your call. We are also so sorry that the ping pong was damaged just prior to your arrival. Unfortunately, we have decided not to replace the table so we can maximize space in the garage. With the pool table, foosball, gaming table, games, and all the smart TV’s, we are glad your kids had a great time. Thank you for letting us know about the sofa sleeper, our team has already started work on this. We hope that you were able to make some great memories in the home, please let us know if there is ever anything we can do for you.

Traci, we're thrilled to hear you had a great trip and that the spacious house suited your group of 10 perfectly! Thank you for sharing your feedback about the dishwasher—your input is valuable, and we've inspected the dishwasher to make sure it is operating as it should for future guests. Thank you for staying with us Traci and we hope you enjoyed your time in beautiful South Lake Tahoe!

Brittany, thank you for your review. We are so glad you took full advantage of the home’s ideal location, luxurious steam shower, and cozy fireplace. We always go above and beyond for our guests, so it was no problem at all to call when we noticed a bag left behind. Thanks for the heads up about the stove--we’ll take a look as soon as possible and make any necessary repairs. We look forward to hosting you again soon!

Steve, thank you for staying with us. We’re sorry you experienced some minor maintenance and cleaning issues while in the home and we’re happy our dedicated Guest Services team was able to help fix the issues for you. For future guests to note, a waterfront home in the Tahoe Keys, with multiple water toys provided, a game room, a hot tub, sauna, and boat dock access is now a rare find in Tahoe due to Measure T and the ban on vacation rentals. Starting in 2022, this home will only be available for 30+ night stays. Thank you for staying with us and we hope you enjoyed your time in beautiful South Lake Tahoe Steve.

John, thank you for your review and we’re happy to hear your family had a wonderful vacation at our home in Tahoe. We appreciate your feedback and will certainly pass along your review to the owner for their consideration. A bedroom is locked off for owner use only, which leaves the five other large bedrooms available for guest use. A waterfront home in the Tahoe Keys, with multiple water toys provided, a game room, a hot tub, sauna, and boat dock access is now a rare find in Tahoe due to Measure T and the ban on vacation rentals. Starting in 2022, this home will only be available for 30+ night stays. However, we understand this home may not be for everyone and we’re sorry to hear you would not return to this specific spot. The good news is, we have 70+ beautiful rentals in our portfolio that we would be happy to set you up at for any future stays. Please just give us a call and we will provide you quotes for exactly what you are looking for in a vacation rental. Thank you for staying with us and we’re glad you enjoyed your time in beautiful South Lake Tahoe John.

Larry, thank you for your review and feedback on the home. This home has a fully stocked kitchen with all essentials to cook and dine for the maximum number of people allowed to sleep at the home. If you have any specific items you are referring to, please let us know so we are able to provide that for future guests. In the bathrooms, we provide towels, toilet paper, hand soap, shampoo, conditioner, make-up wipes, body wash and hair dryer. This is good for future guests to note. Thank you for letting us know about the screen door -- we always appreciate the opportunity to address problems while you are in the home, instead of letting us know after departure, so we can make sure you are enjoying your stay. The screen door is now fixed. We maintain a very high standard of cleanliness and we apologize that you came across some items that were not to your satisfaction. We hope you enjoyed your time in beautiful South Lake Tahoe Larry.