Fab Furnished Condo At Best Price

It's very sad to hear that any guest has been unhappy. We pour love and care into our fully furnished homes and there is deep cleaning between guests, snacks on arrival and the highest quality linens and luxury mattresses for each visit. This satisfies nearly everyone. On the other hand, as our detailed arrival instructions explain, we can miss something and we race to fix as requested. Because we take this business seriously , this is the first unhappy family although we've hosted several hundred! Of course there was a plunger by the toilet and the toilet fixed immediately it was used. Although our listing shows there is no DVD player, we did offer a portable DVD player on request, but this solution was turned down. We reply to our guests within a day and usually within a few short hours. Still this did not make this family comfortable for their very short stay. Sometimes, guests are new to Homeaway and think they are staying in a serviced apartment or a hotel. In fact, we provide a well furnished vacation home and there is no concierge at the building. On the other hand, I doubt a serviced apartment or 5 star hotel would know there was a missing puzzle piece or that the Scrabble set was deemed old...there is always room to improve!

Hi Alisha, We had rather a disconnect here. I'm so sorry! I emailed you twice but never heard back and you say you emailed me but I have nothing from you. Nothing on the Homeaway site either. How bizarre is that!? We love happy guests and, when we know about it in advance, can usually get the key in the lockbox for early check-in. That info is on our arrival instructions. You are correct that the trash is in the trash alley behind the buildings where the trash cans are located - that's how LA neighborhoods are set up. It's kept pretty clean and it's well fenced off and with the monthly exterminator, I don't think there's anything untoward about this. Finally, we have pretty good neighbors and mostly our guests stay longer term and we don't have conflicts. I can't think what happened in this instance. I've tried to find out but have been unable to do so. I think the answer is to keep in touch through the Homeaway website if you cannot reach the owner by phone. Communication is the best way to get the most out of your trip. We really wanted you to enjoy your stay!

Lovely guests! And to be clear, we note in the listing and in the arrival instructions that this is a small apartment building with a laundry room that is coin operated. We provide a wash basket and starter supplies of washing liquid.