Walk to the waterfront! The Cozy Cottag

Thank you for taking the time to provide your feedback, we truly appreciate it. We're glad you liked the place and would love to have you back again!

Thanks for your review!

Thank you so much for your review!

Thank you so much for your review!

Thank you for your feedbak! We have verified the Wi-Fi and confirmed it is working without any issues. We appreciate your notes on the kitchen utensils as well as your compliments on the unit's cleanliness and great location.

Thank you so much for your review!

Thank you for taking the time to provide your feedback, we truly appreciate it. We're glad you liked the place and would love to have you back again!

Thank you for taking the time to provide your feedback, we truly appreciate it. We're glad you liked the place and would love to have you back again!

Thank you so much for your review! Hope to have you back soon!

Thank you so much for your review!

Thank you for sharing your feedback! We're glad to hear that you had a nice stay and found the house clean, comfortable, and conveniently located near Ruston. We hope to welcome you again soon!

Thank you for taking the time to provide your feedback, we truly appreciate it. We're glad you liked the place and would love to have you back again!

Thank you for taking the time to provide your feedback, we truly appreciate it. We're glad you liked the place and would love to have you back again!

Thanks for taking the time to provide your feedback. I wish you'd told me more about your experience, your review does not have any comments. I'd love to know where is that we need to improve. Feel free to reach out via the platform.

Thank you for your kind review Lawrence! I’m so glad to hear the space was exactly what you needed and that you found it comfortable and convenient. It was a pleasure hosting you, and we’d love to welcome you back anytime!

Thank you so much for your kind words Brian! I’m so glad to hear that the Cozy Cottage lived up to your expectations and provided the space and comfort you needed to relax. It was a pleasure communicating with you, and I’m thrilled you had such a great stay. We’d love to welcome you back anytime!

Thank you for taking the time to provide your feedback, we truly appreciate it. We're glad you liked the place and would love to have you back again!

Hey, Denise, thanks for taking the time to provide your feedback. I wish you'd told me more about your experience during your stay, I would have loved to know where is that I need to improve. I appreciate your feedback and we will use it to improve our service. You are welcome back anytime!

Thank you for sharing your feedback. We’re sorry to hear there was confusion regarding the property layout. The check-in instructions specify the correct entrance for the reserved unit. Our team responded promptly and provided guidance during your arrival to clarify any misunderstanding. We understand that travel issues can be stressful and appreciate your comments, which help us continue improving our communication for future guests.

Thanks for taking the time to explain this. As reflected in our message history, we responded promptly to your concerns and immediately offered assistance. When you mentioned the Wi-Fi issue, we contacted the internet service provider right away to investigate, as the service is active and fully paid. We also provided real-time troubleshooting steps in an effort to resolve the matter as quickly as possible. At no point did we refuse to help or ignore your messages. Regarding the condition of the unit, the home is professionally cleaned prior to each guest’s arrival. Had we been notified about specific cleanliness concerns during your stay, we would have arranged for housekeeping to return immediately. The furniture and layout are accurately represented in the listing; however, minor décor updates and normal wear can occur over time and do not affect the functionality or quality of the accommodation. The reservation policy was clearly stated as non-refundable at the time of booking. Despite this, we still reviewed your request to see if any accommodation could be made. Your decision to rebook elsewhere was made before we were given a reasonable opportunity to fully address and resolve the concerns. We always aim to provide a comfortable experience for our guests and remain available to assist whenever issues arise. We regret that you chose to end your stay early rather than allow us the chance to make things right.

Thank you so much for your review! Hope to have you back soon!

Thank you for your perfect score Ted! We're thrilled you had a 10/10 experience and look forward to hosting you again.