Direct Oceanfront Condo with Indoor Pool

Thank you so much for your feedback. With thousands of reservations coming thru the doors each summer, you would not believe how many requests we receive for early check-in. Due to the tight cleaning and linen schedules on turnover days, this is not something we are able to offer. Because of the volume of requests, we have an automated message go out to guests prior to their stay. This frees up our team to focus on other aspects of the guest experience. We apologize that you did not find this particular text welcoming, but you did receive 19 messages before the one you are noting....all with a welcoming tone and quickly responding to all of your questions. Other items noted in your review were never relayed to our team. We have systems in place that could have quickly resolved them. As I'm sure you're aware in your day-to-day work life...you can't fix what you aren't made aware of. Also we apologize if asking you to place your dirty linens by the door when you leave is too much. This isn't something we've heard before from other guests, but will certainly take your opinion into account. Locked out, but got back in? Glad that was resolved. And yes, the pool is wonderful! Again, we thank you for your feedback.