Sobrado Excepcional com Wifi, 2 caiaques e nascer do sol incrível.

Thanks for your feedback. We're so glad you enjoyed the kayaks. Yes, the townhomes are on the main channel of a mountain lake, so there is a slope to the water, and the water will be choppy during summer weekends for sure, but typically calms down Monday to Thursday so I hope you got some calm days in there too. The kayaks are about 20lbs each and should have a carrying handle so they can be drug through the grass, but I'm always a fan of letting the big guys and teenagers do the heavy lifting... good call... I would have done the same! I agree, a dumpster would be GREAT! but alas, the Homeowner Association doesn't want to attract wildlife (bears, deer, raccoons, bugs, etc.) and doesn't want to have to clean up the grounds when people "miss" the opening for the dumpsters (happens more than you think) which I can understand. We do include the following wording in the arrival & departure info as well as on the check in info that has your lockbox combo on it. However, I have now put it in bold and red so it doesn't blend in with the other check in instructions. This is now the first line: Lockbox: Combination is on email/text. Return ALL keys to lockbox. DO NOT leave in home. This is the 2nd paragraph: IMPORTANT: our office is open M-F, 9-5 ONLY; we're closed over the weekends and holidays which means we do not check voicemail or email on nights, weekends and holidays. If you have an immediate need after office hours (or want to report something at departure, you will need to use the after hours emergency number 540-874-5849 if you would like your issue addressed. (ie, please don't request late check out on voicemail, email about internet problems, or report issues needing attention before new renters arrive by email, etc. as we will not know about them until Monday or Tuesday morning).

Thank you. We look forward to having you back.

Thank you. We appreciate your feedback. Your group is welcome back anytime.

I'm glad you enjoyed the home. I wish you would have called us to let us know about the tv... there should be 38 channels. It may be that you had it set on the wrong imput; it has to be on HDMI1. Maybe you were just picking up the OTA channels. Same thing with Netflix, its just a setting. I completely understand how difficult those things can be... I think you have to be 15-25 to figure them out! I did verify that the cable is working with the cleaner. Thanks for letting us know we need to write some better operating instructions! Come see us again soon (we'll have the instructions posted next time!)

I'm glad your group enjoyed the home. If you are ever in the area again, just give us a call and we will get you booked. Thanks!