Waterfront Niagara Home w/ Hot tub & Fire table

Thank you for your feedback. We're glad you enjoyed the beautiful lake views and convenient location. We’re sorry to hear some aspects of your stay fell short of expectations and would like to provide some clarification. We followed up the morning after you mentioned the A/C but didn’t receive a response. Upon inspection after check-out, we found the thermostat had been set extremely low, which froze the line—something we could have addressed quickly with communication. All linens are professionally cleaned off-site, and both pre- and post-stay inspections revealed no stains. We would have been happy to provide fresh linens if contacted. Couch cushions and furniture are sanitized between stays, and while there may be minor wear in a high-turnover home, repairs are done regularly. The hot tub cover is a temporary fix while we await a replacement, as communicated during your stay. The patio cushions were stored in the closet to protect them, and we would have directed you to them had you asked. We also delivered the kayaks on request, despite the season not yet starting. This is our home, not a hotel, and while we strive for high standards, some wear is natural. We appreciate your feedback and wish you all the best.