Unfortunately, this stay fell far below our expectations. We booked this home for a special family trip centered around our young son, who has a disability, and specifically chose a property with a pool so he could swim and our families could enjoy time together.There were cleanliness issues from the start. My parents had to clean before our arrival, the floors were extremelydirty, one bed had hair in the sheets with no spare sheets available, the Pack ’n Play mattress was visibly stained, and we found a roach inside the home. We also experienced an issue with the water heater.Most disappointing was the pool. It was cloudy when we arrived and remained unusable for our ENTIRE stay. We notified the host and a pool technician came out, but the issue was never resolved. Our son never got to swim, despite the pool being a primary reason we chose this property.The host initially communicated with us and agreed to a credit after we offered to handle some cleaning ourselves. However, as the problems continued, she stopped communicating with me altogether. I ultimately had to contact Vrbo directly for assistance.Things can go wrong at any rental, but how they’re handled matters. I spent a significant portion of a special family trip cleaning, documenting issues, trying to get problems resolved, and eventually working with Vrbo. Between the condition of the home, the unusable major amenity, and the lack of communication, I cannot recommend this property based on our experience.