GuestReady - Beach View 2BR in JBR w/ Balcony

Hello Mohsen, Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet expectations. Our team is already addressing the issue to ensure improvements for future guests. Your comfort and satisfaction are very important to us. We hope you'll consider giving us another chance in the future to provide you with a better experience. Safe travels and happy holidays! GuestReady team

Dear Jigar, Thank you for your feedback. We are pleased to hear that the apartment’s photos initially caught your attention, as we aim to showcase the best features of our properties. However, we sincerely apologize that the reality of your experience did not meet those expectations. We are sorry for the lack of communication you experienced at check-in; providing seamless information and a clear point of contact is a priority for us, and we are investigating why our automated messaging system and check-in coordination failed on this occasion. Regarding the condition of the walls and the balcony, we have dispatched our maintenance team to address the dampness and condensation issues immediately. We also hear your feedback about the balcony; while it is indeed a highlight of the property, we regret that the lack of cushions and the state of the flooring prevented you from enjoying it. We have scheduled a deep cleaning for the outdoor area and are reviewing our inventory for the missing furniture accessories. Please know that you are always welcome to reach out to our operations team during your stay. Had we been alerted to the communication gap or the condition of the balcony upon your arrival, we would have sent a representative immediately to provide the necessary support and rectify the cleaning issues to ensure your comfort. We appreciate your honesty as it helps us identify where we need to improve our maintenance and service standards. Warm regards, GuestReady Dubai