"O Ninho" ~ Conch Cottage Encantador Perto da Praia e Duval w / Pool!

Thank you for your feedback Janet. We’re truly sorry to hear that the property did not meet your expectations. During your stay, concerns that were brought to our attention were addressed promptly by your property manager. A licensed plumber inspected the water heater and confirmed it was functioning properly, with adjustments made to improve performance. The refrigerator water filter was replaced as soon as we were notified. For safety reasons, storm shutters cannot be fully sealed and all bedrooms are equipped with curtains for privacy. The home is equipped with a charcoal grill by owner preference, as noted in the listing. Landscaping work was scheduled during your stay, and the landscapers temporarily moved your rented trike to prevent damage. It was secured and placed in the driveway the same day. The property manager did attempt to follow up multiple times with you that day but did not receive any response. We appreciate your satisfaction with the cleanliness, parking, and large shower during your stay.. We remain committed to maintaining this home to high professional standards and we thank you for being our valued guest.

Dear Stephen, Thank you for your review on your recent stay in Paradise. We are so happy to hear how much you loved this home. We are sorry if you heard any nearby noise from downtown and hope the earplugs helped alleviate that. We hope to see you again someday! Best Regards, Wendy Zintsmaster and Team

Thank you for your honesty and details regarding the issues you found to be unacceptable. We are sorry to hear that you did not feel the rental met your expectations. However, we are surprised by your account of the home as we have had a full calendar year filled with guests who have decided to return. The last review before yours, 5 stars, is from guests who had booked the entire peak season at the highest rate and have already signed up to return next season with a rate increase. I'm glad Brian was able to help you immediately with the rug and he would have done the same in terms of the sheets had you let him know of the issue. We do not feel that the home was misrepresented because the pictures are up-to-date and a great representation of what the guest can expect. In general, sleeper sofas are not known for their exceptional comfort and are used for a temporary stay for extra guests when the space is need. The home is represented as having two bedrooms with a sleeper sofa for extra guests when necessary. The owner has agreed to replace the sofa due to the finish beginning to flake off so this will no longer be an issue. We have never had a complaint or any guest mention an issue with the queen mattress and we had guests right before and after your stay. So, we are looking into this due to your complaint but mattresses are very much a personal preference and cannot be a perfect fit for each guest. We are sorry you found animal waste on the deck but Key West is fraught with stray cats and iguanas that roam free and use the island as they please. We would love to say we can prevent them from this yard specifically but that is not a realistic notion. We are also surprised by your account of the grounds, as there had just been a deep clean by the landscaper two days before your arrival. We pride ourselves in providing accurate pictures and descriptions of the home so that guests feel comfortable booking from afar, as sight-unseen bookings are the most common situation we encounter. We do not take lightly that our guests are spending their hard-earned money on a vacation in Key West so we want to exceed their expectations and offer an incredible rental home/ experience. Again, we are sorry to hear that this was not the case for your stay. We urge our guests to let us know if they find issues with the home so that we have the opportunity to try and remedy the situation and exceed expectations. We cannot address problems after the fact.

We are thrilled to have you both back and to hear how you enjoyed The Nest! It is greatly appreciated that you took the time to write this beautiful account of your stay filled with complements and positive feedback! Your description of the location, local attractions, restaurants and activities will be so helpful to future guests! Brian is a wonderful addition to our team and he has had countless compliments, so I am not surprised he offer great service during your stay! Thanks for mentioning his efforts! He has truly enjoyed working with you and we are all excited for you to return!