Las Palomas 1 BR 1BA Cortez 605

Hello, Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced during your stay. We're very sorry that the scheduled cleaning did not take place as promised, and that the condition of the floor was not up to our usual standards. This is certainly not the level of service we aim to provide, and your comments have been shared with our housekeeping and operations teams so we can address the issue and ensure it doesn’t happen again. We truly appreciate you bringing this to our attention and hope you'll consider giving us another opportunity in the future to provide the experience you expected, and deserve.

Hi Constance, Thank you so much for your kind words and for taking the time to share your experience with us. We’re truly happy to hear that your experience with Casago was smooth and enjoyable throughout your stay, from scheduling and payments to check-in and check-out. That said, I want to sincerely apologize for the experience you had with the Las Palomas staff. I’m very sorry to hear you and your group were made to feel uncomfortable, especially while clearly displaying your wristbands and simply waiting for your room. That is certainly not the kind of welcome we want any of our guests to experience, and I will be sure to share your feedback with the appropriate team at Las Palomas. We value your trust in us and are truly grateful to have hosted you. If there's anything further we can do or if you have any additional concerns, please don’t hesitate to reach out. We hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable stay. Best Regards,

Dear Avelino, I hope this message finds you well. Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the inconvenience you experienced during your visit. We understand the frustration caused by the unexpected issue with accessing the condo. Your experience with the key code not working and having to wait is certainly not reflective of the high standard of service we aim to provide. Additionally, I apologize for the customer service you experienced please know that we take your feedback seriously and will use it to improve our processes and communication to prevent similar issues from occurring in the future. We appreciate your understanding and patience during this time. Best regards,

Thank you so much for your kind review!

Thank you for your feedback! We’re glad you enjoyed your stay and appreciate you bringing these details to our attention. We hope to welcome you back again soon.