Stone - This Rangeley Lake home has a very level entry to the water with a huge deck!

We felt terrible about the maintenance items and wood stove smell when the guest checked in. We did have the property cleaned the day before check in, but the owner had used the wood stove a lot all winter and spring so the house had a lingering wood smoke smell. When the housekeepers were cleaning the day before the owner's handyman was there working on a few things, and my housekeepers assumed they would put back up the light fixture. The kitchen light worked but it took a longer time then normal to come on. Our maintenance man was at the home first thing the next morning and changed all smoke detectors (they were not beeping the day before), put the light fixture up, fixed a chair, and I believe fixed a screen door. We also sent housekeeping first thing to freshen up the house and try to get the smell out as best we could. My housekeeper said once the doors and windows were opened it was much better, and just had been closed up. We did offer to move the guest, but the location is so private and wonderful that I think that is why they decided to stay. We offered the credit for the inconvenience of those things not being ready to go when they checked in, and we did deliver a brand new gas grill to the guests that next morning also. Our maintenance man confirmed that the grill was not in good shape. I wanted to explain because we (Morton & Furbish Vacation Rentals) do our very best to make sure that every guest has a fantastic vacation with us. This guest came into the office many times during the week and said things were great and they were having a good time. We thought he was happy and we had fixed all issues. The entry into the lake at this location is not all sand and there are some rocks. The water is clear and wonderful and the view is fantastic. This home is also very private and secluded for guests to get away and relax. Again, we feel awful about this guests experience and always want 5 stars. I am somewhat surprised at the review because I thought by 10 AM the next morning we had everything fixed and ready to go. I appreciate the feedback and we will make sure this type of experience does not happen to other guests. We can promise that if there are any issues at any of our properties we will send assistance to remedy the situation ASAP or offer to move the guest to another location (which was also offered to this guest the evening of check in). Thanks so much! Beth :)