Deluxe Beachside Villa, Steps From The Ocean

Kathy, as I expressed in our phone conversation after your stay, I am so very sorry that you are unhappy about your second experience staying at the property. I am on the other hand, so glad the cleaning people were able to accommodate your early arrival and I would have been happy to ask the cleaning crew to return to the house if there were any unfinished areas had I been notified. We rely on guest notification of issues so that we may address them as soon as possible. As a rental property owner yourself, I'm sure you are aware of unforeseen maintenance and repairs that occasionally arise and as you mentioned, the hot tub was being addressed, but the part had not arrived as of your stay, and unfortunately, your party was the first to notify the property manager of the water issues, which I believe were resolved by an instructional demonstration by the property manager, with the exception of the hot water in the shower in the garage guest house which required a repair service. Again, I am so sorry about your experience, but thank you for your feedback and will use your review to better our property and future guests' visits.

Melissa Seems like you’re very colorful review is based on the fact that you damaged our home and as a result caused us to keep the security deposit… Which wasn’t even enough to cover the damage you caused. VRBO reviewed the issue, pictures, email correspondence and receipts and found the matter justified. You also have stated in our communication thread your desire to book for next year. Why would you write that if our location was terrible. As far as location to the beach, we have an amazing location, with pictures showing exactly how close we are, nothing is hidden. As for our pool, we have never had an issue in all the years we’ve rented. We are very sorry that this couldn’t have been handled openly. I waited for the response from VRBO to post back to you. This is a Home away… we expected you to treat it like your home.