Cross Timbers Chalet | Free Shuttle | Hot Tub

Thank you for taking the time to leave a review. We are incredibly sorry for the disappointment regarding the pool, hot tub, and sauna. The building management recently changed their rules and unexpectedly closed the amenities for the season in September, and we apologize that this was not updated on our listing prior to your arrival. We completely understand how frustrating that is, especially when you have promised your kids a pool. However, we do need to gently correct the record regarding our communication and your refund. We never stopped responding to your messages and have a record of our ongoing correspondence with you throughout this issue. Furthermore, the partial refund we promised was indeed processed and successfully issued to your original payment method. If you are having trouble locating those funds, we recommend reaching out to the booking platform or your bank, as the transaction has already been fully completed on our end. We appreciate your feedback regarding the parking and will work to make our arrival instructions even clearer for future guests. We hope your family still managed to have a nice time at the town hot springs, and we wish you the best in your future travels.

Thanks for the great review. Glad the townhouse’s location was perfect for enjoying the fall colors and that the layout—three bedrooms on separate floors with walk-in showers—worked well for your group. Hope to host you again on your next trip.

Thank you Jack, we are so glad you enjoyed your stay with us and we hope to have you back again!

Thank you for staying with us!