6/10 - Razoável
Christabelle M.
19 de jan. de 2026
Pontos positivos: Limpeza e check-in
Pontos negativos: Comunicação e localização
Unfortunately, this stay fell well below expectations due to multiple unresolved maintenance issues and how they were handled by the host.Several amenities did not function properly. The internet was very poor and unreliable on the main floor and did not work at all on the lower level, which was never disclosed. The hot tub did not work, and there were basic maintenance issues, including a broken sink plug, that were never fixed. These concerns were raised during our stay, but responses were often delayed and dismissive, and at times the information provided did not align with what we experienced.On the morning of checkout, cleaners arrived before checkout time and entered the property to begin cleaning while we were still in the home. One of the cleaners walked in on a family member while he was changing, which was a serious privacy violation and completely unacceptable. Cleaning while guests are still in the property when checkout was only a few hours away, was unnecessary. The cleaner stated she was instructed to start cleaning due to incoming guests.Rather than acknowledging these concerns, the host minimized the issues and repeatedly stated that he had never heard these complaints before.The property itself has potential, but poor maintenance, lack of transparency, dismissive communication significantly impacted our experience. We would not recommend.
Christabelle M.
Hospedou-se por 7 diárias em jan. de 2026
