True 2-Bedroom, 25 Mins to NYC - Sleeps Four

We’re sorry the experience didn’t meet your expectations. Shortly after booking, you requested a discounted extra night and free early check-in, which we couldn’t accommodate. Parking wasn’t mentioned until you were already en route, and when informed of the city-regulated options, you again requested a discount. After checkout, we noted unreported property damage. We strive to be fair and transparent and stand by how this reservation was handled.

We genuinely wish we’d had the chance to help you. We were contacted only after you opened a complaint with Vrbo. We can’t solve a problem that isn’t communicated. Importantly, no one expected the sudden heat wave that hit the New York area that week. Had we known you were struggling, we absolutely would have made adjustments. We took your feedback seriously and immediately installed air conditioners in each bedroom to ensure other guests did not have a similar experience. We always aim to provide a safe and comfortable stay. We hope future guests will feel reach out directly so we can resolve any concerns quickly.