Windsor Hills Resort Casa Geminada Privada com Piscina e 3 Quartos

Thank you for your feedback! We are glad to hear that you have enjoyed your stay with us. Come see us again for any future stays in the Disney area!

We are so very happy that you enjoyed your stay! We look forward to welcoming you again one day soon!

We are so happy to hear that you loved the townhome! We look forward to welcoming you back again one day soon!

We are so glad to hear that you enjoyed your stay and your issue was handled immediately! We look forward to welcoming you back again one day soon!

Thank you so much for the kind review! We cannot wait to welcome you back again very soon.

We are so glad to hear that you had a fantastic stay and will definitely replace the bedspread with the tear! We look forward to welcoming you back again one day soon!

We enjoyed your family's stay and will take into consideration your advise for the plastic cups for the pool area. Looking forward to your return soon!

Thank you for your stay! We're so happy to hear you enjoyed the townhome as much as you did. I do believe additional blankets can be found in the closet but will check with our team on this. We'd love to have you back someday!

Thank you for your stay. We are very happy that you enjoyed the resort and the home. We are sorry that you had an issue with the dryer, and I see that we were able to provide you with access to another property's dryer while it was being addressed. I hope that helped eliminate some of the inconvenience. We hope to have you back again

We are so happy to hear that you enjoyed your stay and look forward to welcoming you back soon so that you can explore so much more!

We are glad that you enjoyed your stay and look forward to your return soon!

Thank you for your feedback! We are glad to hear that you have enjoyed your stay with us. Come see us again for any future stays in the Disney area!

I am jumping all over this situation today. We sent our main inspector to the house, and she stated she did not find any mold and went through the house with a fine tooth comb. We would have been happy to move you out of the house if you were uncomfortable at an upgrade. I am sending a mold specialist out today, but nothing has been reported by the cleaners or any previous guests. This issue will be resolved, but again we did not find mold when we went to the home.

Thank you so much for the review. We are thrilled you loved the house, resort amenities, and distance to parks. Also appreciate the compliment on our staff being helpful. Sorry to hear you has some issues with the WIFI. We will send a tech out today to evaluate if the modem needs to be replaced. If so, this will be taken care of. Thanks again for booking with us, and hope you can return in the future.

Thank you so much for the kind review! We are thrilled you loved the house, amenities, distance to Disney, and the private pool. I am so glad your family made great memories, and please come back and see us again very soon!

Thank you so much for the kind review. We loved welcoming your family, and are thrilled you had a wonderful time in our area. I am so glad the pool, house amenities, and our service made this a great stay. Sorry if the kitchen was a bit lacking in items. We will get someone out today to check on that. We are always here if you need anything. Thank you so much again, and please come back and see us again very soon.

Thank you so much for the kind review. We are thrilled you loved the house, and hope to welcome you again very soon.

Thank you for the review. We appreciate your business, and are always looking to give our guests the best experience possible. I take these reviews seriously, and always address them personally with our vendors. I am glad you liked the house, but I want to start out by apologizing about the pool. After calling our pool vendor, it was reported to me that the pool heater was broken and unfortunately we were waiting on the vendor to deliver the part. If our staff did not contact you promptly to let you know the situation, I truly apologize. That's not how we do business! I am not making excuses, but since these are privately owned homes and we are not a hotel sometimes things break. We inspect the homes thoroughly and send a pool tech out before guests arrived. I am seeing why this was not caught in that process. We did offer the discount off your stay for the issues. I don't feel 10% is an insult. Guests get free access to all the resort amenities which are right down the road. This includes a massive community pool and hot tub which is heated. I understand completely wanting a private pool, but I think stating we ruined your entire vacation is not really fair. We apologized profusely, refunded $, and did everything we could in our power to make this bad situation right.

Thank you so much for the great review! We are thrilled you loved the house, resort, and all the amenities. We hope to see you again very soon.