White rock Mansion sleeps 20, chef kitchen, views, Theatre room, Game Room

Hello, I would like to thank you for acknowledging that the negative review is unrelated to our home. We are committed to providing exceptional service and take reviews very seriously. I am confused by this review. We had a video call with one of the 16 guests at the unit. I am unsure who I was speaking with, but we spent 30 minutes walking him step-by-step through the process of operating a projector. He told me, “Perfect, we are good now,” and that was the end of the conversation. Two weeks later, reading this review is disheartening. To any guest reading this and having a basic understanding of how projectors work, I have step-by-step instructions displayed on the theatre screen. Unfortunately, with projectors, you must turn the video and sound on separately, and some guests have difficulty with this. Such a negative review over something I would happily assist with is disappointing.