We had a disappointing experience with this rental. The property was not properly cleaned upon arrival, with issues like used soap, dirty floors and counters, disorganized/unclean silverware, and even a hole in the wall behind the primary bedroom door. The oven light above the stove was also inoperable, making it difficult to cook due to limited lighting. The primary bedroom closet was locked and not disclosed in the listing. No place to hang clothes.Only one key was provided for us, requiring us to go out and make additional copies ourselves. The host did offer to send a cleaner, but as this was a work trip, it wasn’t practical to coordinate or have people coming in during our stay.Most concerning, the host acknowledged the issues and promised a partial refund, but then became completely unresponsive and did not follow through.Overall, the lack of cleanliness, transparency, and follow-through made this a frustrating experience. I would advise future guests to confirm details in advance.