Hot Tub Mtn-View Home, 13 Min to Loon, Sleeps 12 · Pets OK

Hi Joe, We're sorry to hear your stay did not meet your expectations, especially while celebrating such a special milestone. We take great pride in maintaining our properties and providing guests with a comfortable, well-cared-for home. During your weeklong stay, our regular service providers visited as part of our commitment to keeping the property in excellent condition. This includes weekly professional hot tub servicing to ensure clean, properly maintained water and weekly landscaping, particularly during the fall when leaves require additional attention. These services are intended to enhance the guest experience. Regarding the dishwasher, we can confirm it was operational during your stay and continues to function properly. We sincerely apologize for the bedroom gas fireplace being unavailable. Our technician has been actively working to resolve the issue, and a replacement part has been ordered. We understand your disappointment. We also take cleanliness concerns seriously and expect every property to be thoroughly cleaned and prepared for arriving guests. While we're disappointed your experience fell short of expectations, we want to reassure future guests that this home receives consistent professional care and attention. We remain committed to providing a beautiful, clean, and comfortable retreat for everyone who stays with us. Thank you for your feedback.