Big Oak Cabin (Hocking Hills area)

A quick call to maintenance upon arrival could have resolved this issue. We kindly ask that you contact us directly in the future so we have an opportunity to address any concerns during your stay, rather than leaving a poor review without giving us the chance to help. Our tubs are drained, thoroughly cleaned, and refilled prior to every stay. We also have dated and time-stamped photos documenting that the spa was perfectly clean before your arrival. Please note that after using the hot tub, the sanitation cup must be placed in the tub when you are finished for the day to help maintain proper sanitation. Additionally, showering before entering the tub is important, as body lotions, oils, and other products can cause a foam ring to develop on the water. We take cleanliness and our guests’ experience very seriously and are always happy to address concerns promptly when they are brought to our attention.

5 guests, zero problems. Kara was communicative and courteous, and the property was left in excellent condition. Would host again!

Thank you for your feedback. We're glad to hear you found the home clean overall. We apologize that cobwebs, dead bugs, and mouse droppings were missed in the corner. We made sure our cleaning team addresses those issues immediately after you left. We also appreciate you mentioning the basement. The bottom seal on the door needed to be replaced. If you stay with us in the future, please just call the maintenance line. All of these issues could have been taken care of in less than 20 minutes. Thank you for helping us make the experience better for future guests.

We’re sorry you were dissatisfied, but we’d like to clarify the circumstances of this reservation for accuracy. This was not an issue with the property, management, or Vrbo. The reservation was made for a third party, and the individual who booked was not planning to stay at the property. Additionally, the payment was made using a credit card that did not belong to the named guest on the reservation. This directly violates our clearly stated house rules, which require: The name on the reservation to match the guest staying at the property The credit card used for payment to belong to that same guest These requirements are outlined in the listing prior to booking, along with our cancellation policy, which was also agreed to at the time of reservation. While we understand this situation was frustrating, the cancellation and outcome were a result of these policy violations rather than any failure on our part. We always encourage guests to review listing details and house rules carefully before booking to avoid misunderstandings. We appreciate the opportunity to clarify this for future guests.