3Br/3Ba Ocean Front Penthouse, 7000 Sq Ft, Spectacular Views

Thank you Jenn. It was a pleasure to work with you. Call anytime. Jerry

Thank you for the feedback Teresa. Look forward to working with you in the future. JP

Thank you Staci, look forward to working with you in the future.

That's correct a city pump was out and the whole resort didn't have consistent water until the city fixed the pump

Thank you-i'm glad you had a great time!

Thank you Lee for your feedback. I look forward to working with you in the future. Jerry

Thank you for your review, it was a pleasure working with you.

Thank you for your kind review. I also love the view as it's the best part. I look forward to working with you more in the future.

Thank you Morgan. Yes all the bedroom suites are new kings along with our upstairs neighbor supposedly fixing her patio leak which dripped into our unit during a storm with repairs accomplished. We hope to talk to you in the future.

Unfortunately, this guest is correct. Those instances did occur. The unit was rented every weekend that month with no reports of malfunctions or no reports from the post stay inspection of any repairs being needed. The first I heard of this was when the guest texted me late sat night threatening to sue me. On occasion, things do need repair. 1st, I want to emphasize that the guest was offered to be relocated to a similar unit, but he refused (I guess he liked the view). This is standard procedure from the management company for any unit that for whatever reason is not 100%. Secondly, the mgt company sent housekeeping and they did his dishes for him so he wouldn't have too. Thirdly, even though he refused to relocate, they still gave him substantial financial remuneration along with dining credits. There isn't much else they could have done. Currently,( less than a few days after his stay) all except one item is repaired, and as soon as the part arrives, that will be completed. While I understand his frustration anyone who has done international traveling understands things don't move as they do in the US. Mexico, I love it there but many things are mannana. I do applogize for his experience, but he is the one who refused to be relocated to something that fit his expectations at that time. I think he vented in this review after being informed he would have to go to Mexico city to file suit, and In his words "to legally get a full refund" as he didn't think a partially free stay and food credits were enough. Although this has only happened a few times in almost ten years, I will be more diligent requesting post stay inspections in the future. On a side note, I am from Arizona, and keep my thermostat between 80-82. The preprogrammed ones in the unit, can not go below 74 as it burns out the compressors. Thus, I was surprised at the level of frustration over this as only one out of 4 compressors were not working properly, and the ambient temp was in the low 70's at night only reaching a high of less than 85 during the day. I guess it was comfortable enough for him to refuse to be relocated to another unit.