In-Town Hideaway | Pool | Hot Tub | Trails

Hi Mo - thanks for your feedback. We do apologize the heat wasn't set to your desired temp upon arrival. We keep our units at around 55 degrees between guests to keep utility costs down. We've received feedback raving about the mattress and are surprised to hear you didn't enjoy it. As for the noise, this is a first level unit, so maybe you were hearing the people above? After speaking with you on the phone, you clarified you had to kill a few bugs (a wasp and a spider). As I mentioned over the phone, we do our best to mitigate bugs getting in, but sometimes they get in through open windows or doors. We're not sure what the issue was with the spit on the walkway. This unit shares a set of exterior stairs and walkway both managed by the HOA, and we've brought the issue up with them. You also mentioned that you left the morning of your scheduled checkout, so your comment about leaving early is a little misleading. We didn't hear from you at all throughout your stay about any of these issues. We could have diagnosed and resolved the water issue, and looked into the TV spontaneously turning on. As I mentioned over the phone, if you have issues with future stays please let your host know so they can help resolve the issues. We're here to help, but not knowing about any of these issues until after the fact prevents us the opportunity to help.