Casa Espaçosa, Lote Privado de 2 Hectares, Banheira de Hidromassagem, ar Condicionado, Pronto Para sua Família Desfrutar

Thank you for your review! We’re glad to hear that you enjoyed your stay and appreciated the cleanliness of our home. We would, however, like to clarify that all bedrooms, including their locations within the house, are clearly described in our listing. We always encourage guests to review the property details before booking to ensure the layout meets their needs and expectations. We are also here to answer any questions at any time and never got Any questions from you. We understand that the basement bedroom may not have been your preference, especially when traveling with three couples, but we do our best to provide accurate and transparent information so guests know exactly what to expect. We appreciate your suggestion regarding a main-floor bedroom, although changing the layout of the home is not something we can easily accommodate. Thank you again for staying with us, and we’re happy that you otherwise enjoyed your visit!

You are welcome back anytime!!! Thank you again for staying with us!

Thank you so much!! You are welcome back anytime! ❤️

Here’s a more polished, professional version that firmly addresses the review while remaining measured. This tone is more likely to be viewed favorably by future guests reading the exchange. Thank you for your review. We appreciate the opportunity to respond. When you contacted us at 11:45 p.m., you mentioned seeing bugs on the bedroom ceiling. I replied right away asking for more information, requested a photo, and offered to have someone inspect the area around the A/C for any possible openings. Unfortunately, we never received a response from you despite following up several times, so we were unable to investigate or resolve the issue during your stay. At no point did you mention an unpleasant odor. Had you done so, we would have addressed that immediately as well. We work very hard to ensure every guest has a wonderful experience, and our reviews consistently reflect that commitment. We had several guests stay in the home before your visit, many of whom left very positive feedback, and some have already booked to return next year. One of the compliments we receive most often is how responsive we are whenever an issue arises. We genuinely want the opportunity to resolve any concerns our guests experience. However, that is only possible when there is communication. Without a response, we cannot investigate or fix a problem that has been reported. For future stays, we encourage you to communicate any concerns as they arise and respond when the host reaches out to help. That gives the host a fair opportunity to address the issue and make your stay as comfortable as possible.

Hi Mark, thank you so much for staying with us. I’m not sure where you read about taking the trash. We actually asked you to put the trash on the garage. We have written introductions about that in our welcome book, and also I sent out an email as well prior to your state. We would never expect a guest to have to travel back with their own trash. Sorry if you misunderstood. I would’ve clarify if you actually text me and asked.