Epic Family Stay - 40' Putting Green, Theater, Hot Tub, Sauna

Alexandra, I’m sorry your stay did not meet expectations. While we worked to address concerns during your visit and extended a goodwill credit at the time, it’s clear the experience fell short for your group, and I understand why that was frustrating. Since your stay, we’ve taken concrete steps to address the items you raised. The hot tub has been upgraded to a higher-power electrical configuration to ensure faster heating and consistent performance in cooler weather. We’ve also completed repairs to doors and outlets, tightened our post-clean inspection process, replaced shower curtains where needed, and clarified checkout instructions so there’s no confusion going forward. We manage the property with a local team and take feedback seriously, especially when it highlights gaps we can fix. The home has since hosted guests without these issues, and we remain committed to providing a clean, safe, and well-maintained experience. We appreciate you taking the time to share your perspective and wish you the best in future travels.