Steps to Ski Access, Ski Lockers at the Gondola + Pool, Hot Tubs & Sauna EZCancel

All of our guests have access to our Guest Services number, which is monitored 24/7, should they need anything before, during, or after their stay. We are very disappointed to have not heard from the guest at all during their stay regarding these issues, especially taking into consideration that we spoke with the guest at least once every week leading up to their reservation since it was booked in April (the guest stayed in August). With the level of communication prior to their stay, we certainly would have expected a call regarding any issues they may have had. Most of the items mentioned in this review could have easily been addressed to make the guest's stay more comfortable. The housekeeping company has also changed since this guest stayed, and we have seen vast improvements with the overall cleanliness and organization. The arrival instructions have specific information regarding key issues, and the guests could have easily and quickly recharged the keys at the hotspot rather than waiting for security to let them in. The description of the property notes that it has 3 levels, but we are always happy to provide additional information regarding the property's layout if guests have specific questions or needs. Again, with the level of communication we had with this guest leading up to their reservation, we're quite surprised this topic never came up. Like the majority of vacation rentals, this home is stocked with basic supplies to help guests settle in upon arrival. If guests run out of personal care items, they will need to purchase more.

The owner of this condo is incredibly responsive to guest feedback. The owner has purchased and installed an entire new set of pots and pans. We weren't able to find or duplicate any sort of "smell", and we haven't had any other guests report this issue to us. This condo is an affordable option for large groups looking to be close to the base area.

We take advertising seriously and do not false advertise. The listing headline says 135 steps from ski access, which is accurate. I counted it myself after taking off my snowboard. This guest seemed to think it was 135 steps to the Gondola, which when you think about it, is unrealistic. We also take COVID cleaning seriously, and absolutely do meet and exceed the guidelines established by the CDC and VRHA. Deep Cleaning is a term that applies to the more thorough cleaning of things that can not be cleaned in the 6 hour window between one group's departure and another group's arrival. Deep cleanings are done twice per year and includes steam cleaning the carpet and cleaning the ceiling fan blades. This guest stayed right at the end of ski season. It is true that the housekeeper missed scrubbing the interior of the trash can. Perhaps most importantly, the housekeeping for this property has been terminated and replaced with a thorough service. The cleaning fees will be higher for future guests but overall this property is very competitively and fairly priced.

David, we thank you for your review and your business. We visited the property last week, and provided the property owner with a detailed report on the fireplace, the linens, and the property as a whole. The owner responded immediately. A fireplace technician will have the fireplace operational again this week, and the owner has decided to replace and upgrade all of the bedding. Sometime in the next few years, a major renovation may occur in the kitchen or bathrooms. Until then, this property will therefore be enhanced and improved in other ways, and will remain one of the best priced values in the development. Also, you're right, it does have a great location!

We enjoyed hosting you! Please come again soon!

We enjoyed hosting you! Please come again soon.

Thanks for being such a great guest. Please look for us again the next time you come to town!