Cool Renovated 3-bedroom Townhome with AC in Jersey City

Thank you for your feedback. I’m sorry your stay ended with this unfortunate situation. To provide context for future guests, the lockout did not result from the property’s condition or location. The issue occurred because one member of your group locked a door that is clearly identified in our check-in instructions as not to be locked, since it provides shared access for another guest. As a result, that guest was locked out at approximately 1:00 a.m. for over two hours. This was not simply an inconvenience—it prevented another paying guest from accessing their accommodations in the middle of the night. The lockout required an emergency locksmith, and the associated fee is disclosed in our house rules and check-in instructions. We continually look for ways to improve the guest experience and have since added additional reminders to help prevent this type of situation. However, guests are still responsible for following the clearly communicated check-in instructions. Regarding the location, the listing accurately identifies the property’s location and allows guests to view it before booking so they can determine whether it meets their transportation needs. It is a 20 minute walk and approximately 1 mile. We appreciate your comments and remain committed to providing a clean, well-maintained property and clear communication to all of our guests.