Yosemite area home w/ Private River Access, Awesome Pool - Perfect for Families

Issues happened was out of our control. Due to pge blackout pump motor broke down and caused the plumbing issue. House is in the mountains. So expect nature related issues. You had asked for refund and we were even willing but you wanted to leave a bad review in-spite of addressing concerns. When you stayed you mentioned several times how much you enjoyed the property. We have addressed all the issues. Happy to host you and give you discount.

Dear As you know there was a major storm and flooding in the beginning of the year. That has washed away volleyball area. We have to wait till we understand what river does this season to decide on the shoreline area fixes. Pool area is inside the compound. There is wooden and steel mesh fence around the main house and the pool. Also there is a fenced gate which separates house patio and pool. There was some damages from previous guests because of which we had to get slippers and also took care of the kitchen sink. Deck railing fence usually weathers out in mountain area. That is getting fixed as well. Wind storm and flooding caused damage to backyard furniture , that’s why you see different furniture than the pictures. We will update the pictures.

Dear Vanessa, It is with regret that I read your review. First, let me say that we know we can always do better. Each year we make improvements and add items based on our guests suggestions. We are both disappointment and disheartened about the review you left on HomeAway, especially in light of the great review your party left in our guest book at the entrance table, which was written before our discussion about our withholding a portion of your deposit. In our looking to reconcile which review is true, we believe it is the one you left in our guest book. The comments left in our guest book indicate that your group had a great vacation, with wonderful life-long memories while at Riverbend. I quote, “We enjoyed Riverbend for its sure beauty and away from all the people. The pictures online are really understated…” The one page review was about how comfortable and nice a stay your family had at Riverbend. This review also mentioned all the great things to do in the area and how close they are to Riverbend. We wish you had posted that review. It sounded like a 4, maybe 5, star review. In looking at the disparity of your reviews, I believe you are angry for our withholding $600 from your deposit to cover cleaning up the mess you left at Riverbend. It took our cleaning team two days to get the house back to the condition it was in when you arrived. On top of that, you were not ready to leave when our cleaning team arrived at checkout time. It was our good fortune that we did not have guests arriving the same day you left. In the seven years that guests have been visiting Riverbend, you are the third family we have withheld a portion of the deposit. We take our guests deposits very seriously, and we discuss our reasons with the family, before we act, as we did with you. If we thought your 1 star review had any real merit, we would address each of the points you raised. You are our only review in seven years that has not been a 4 or 5 start. The guests before you and after you gave us 5 star ratings. You left us a glowing review on our guest book, which matches our intention to our guests for providing a setting for them to create wonderful life-long memories at Riverbend. For the review in our guest book, we thank you. Fred Lange