The East Side Hub

Thank you for your feedback. However, I believe the condition of the house has been exaggerated in your review. The photos you provided speak for themselves—what you describe as excessive dirt appears to be, for example, a single piece of hair. When you requested to cancel the reservation, I agreed to issue a full refund as a courtesy. I also allowed you to stay one additional night at no charge, with the understanding that you would check out by 9:00 AM so our cleaning team could prepare the property. Instead, you called me at 10:35 AM asking for the door code to re-enter, which is why I ultimately charged for that extra night. Despite this, I still refunded your cleaning fee in recognition of your concerns. Please note that we have no control over how VRBO processes charges. That said, we do not accommodate attempts to secure a free stay under false pretenses. We wish you all the best moving forward.