Lovely, spacious two bedroom garden flat in central London. Awarded 4 stars.

The apartment does have double glazing on the windows.

The guest made a request to book the apartment which was not a confirmed booking as it was not an "instant book" but a request and was told that the date of departure she wanted was not available as I had guests arriving early that morning. The guest stated that she still definitely wished to book the apartment despite this even though she would have to change her plans a little. This is in her email to me. The guest confirmed the booking with the change in departure dates and so I find it strange that she should complain about this in her review as she still wished to book the apartment despite being told that the date of departure she wanted was not possible. We take security very seriously and all guests are given two keys one which also locks the door from the inside as well as the outside. The locks are from a highly reputable company which has been established for many decades in the UK. Not one guest has had a problem with the locks. The guest could have emailed me regarding locking the door from the inside or even rang the doorbell as we live above the garden apartment. It is absolute nonsense to state that the locks are antiquated.. They are not. As for the small step in the hallway, it is at the bottom of the hallway going to the kitchen and not in the middle as stated by the guest. Not in the history of renting the apartment have I had a complaint about the step and we have had toddlers, the elderly and numerous guests.. The WI FI works perfectly well. No guests have ever had a problem. At the moment we have guests from North Carolina and they stated there is no problem. The Wi Fi is working well. Perhaps the guest's phone or computer was faulty There is no messy area in the garden, just potted plants by the garden door. In fact one guest stated it is a beautiful, well maintained garden. I really don't know what the guest is talking about As for the bedrooms which face the street, there is double glazing and other reviews have not stated high noise levels. There are numerous inaccuracies in what this guest has stated.. If a complaint is valid that is fine., but inaccuracies are not and have not been supported in other reviews.

Leo, our big ginger cat managed to catch the mouse and sadly decapitated it.