Bonito Chalé no Coração dos Alpes - Atendidos ou Auto-atendidos

Thanks Michael, Was an absolute pleasure having you guys. Hope to see you again one day soon. Best wishes

We really did not expect this review. When we saw you multiple times and asked if there were any issues or problems or anything you needed, you did not let us know, said everything was great.. I am confused the chalet was so dirty on your arrival, we are loosing the battle with spiderwebs this year but will make sure to do a even more thorough cleaning as we normally have a very good record with a clean chalet so a bit shocked this was not your experience. We would have happily came in a cleaned it while you were out if you had told us for future reference. In regards to the list of donts, I can only assume this is the message we sent when you arrived with instructions for the chalet and the only dont on there was do not use one of the fireplaces as it doesnt work, and to keep the door of the other fireplace closed when using as we have almost had the chalet burnt down previously. But we will try find a new way to provide this information that is not so abrasive as this is not the welcome we want you to have. Yes the chalet does not have a washing machine and this is stated under our amenties on VRBO, we do not advertise it as including this. For a family of 4, it may not be the best value as it is a 4 bedroom chalet sleeping 11 people. I do appreciate your feedback however and we will make sure to address these issues as best as possible. I hope you still had a good holiday and safe trip home.

Thanks for your lovely review. We are so glad you have had such a great week! Sorry to hear you had problems with the buses, hopefully they will be better next time. Thank you for being such great guests and hopefully we will see you again some day.