2615 Jane Down - Southside

We are the highest rated hosts in the US, with a 4.94 / 5 across over 17k reviews, and we are confident that our future guests will love our place! For future guests - our thermostat is controlled via an app - Rick had access to it but refused to use it. We happily controlled it for him on his behalf, though. Regarding noise, we certainly did not tell him "we could not do anything about that." That said, we cannot kick a guest out at 2am, but we can and did warn them that if the noise continues we would terminate their reservation. Our decibel meters provide evidence for cancellation with cause, when needed. The decibel level in our upstairs apartment was only ~55, however, and we have never had a noise complaint since this incident. We're not sure what Rick is referencing via internet; we do not use "satellite" and we only have two networks; an Admin network and a Guest-facing network. If our guest is having issues with the guest network, we provide admin. All of our devices were working correctly, so it seemed to be a user device problem, not a network problem. Because Rick was such a difficult, unhappy guest, we waived our cancellation policy and gave him a refund for the remaining nights...and to show his "kindness" he still left a 2* review.