Oceanfront Topsail Reef condo with fast AC & WiFi - beach access & tennis

Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We will use your feedback and experience to help create a more positive environment in this home moving forward, and we hope that you will allow us a second chance to host you for an incredible vacation experience in the future.

Hi Caleb. Thank you for the detailed review. We're glad to hear the room was clean, the furniture was in good shape, and that our Vacasa team provided excellent customer service throughout your stay. We do apologize for the inconvenience caused by the dirty dishes, the initial WiFi and TV issues, and especially the safety concerns with beach access. Your feedback about the tides and wave activity is especially important and will be shared with our local team so we can assess how to better inform and protect future guests. We appreciate your honesty and are grateful you weren’t seriously injured. We look forward to having you again with a much smoother experience.

Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance and cleanliness issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. Our team will also ensure that additional care is taken when cleaning the home between reservations. We hope to have the opportunity to better serve you in the future.