Ocean-view beach home - private hot tub, elevator, cook's kitchen - dog-friendly

"Thank you for taking the time to share your feedback, Rosemary. I’m truly sorry to hear that your experience did not meet your expectations and that the promised amenities were not functioning during your stay. I understand how disappointing it can be when things don’t work as they should, especially when you’re looking forward to a relaxing getaway. I also apologize for the lack of assistance you experienced when you reached out for help. This is not the level of service we aim to provide, and I appreciate you bringing this to our attention. Your comments about the cleanliness and repairs needed in the home are invaluable, and I will ensure they are shared with our team for immediate review. We want to provide a comfortable and enjoyable experience for all our guests, and I regret that we fell short in this instance. Thank you again for your input, and I hope we can have the opportunity to welcome you back in the future for a much-improved stay."

Thank you for staying with us! We take guest feedback seriously and have forwarded this information to the local staff so they can review and update the home as needed for future guests. We will be sure to follow up with the appropriate parties regarding your experience and hope to have the opportunity to host you again soon!

Bethany, thank you so much for taking the time to provide your feedback. We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve, and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

Thank you for sharing your feedback with us. Our goal is to continuously improve and provide the best possible experience for all of our guests, and your input is invaluable in helping us achieve that goal. If you would be open to discussing your feedback further, please feel free to reach out to us directly. Thanks again, we hope to have the opportunity to welcome you back and exceed your expectations in the future.