STAY AWAY FROM THIS PROPERTY. Extremely disappointing experience. There is no A/C in the common areas, and the bedroom A/Cs were not working properly when we arrived. It took 3 days to fix them. The dishwasher didn’t work and took 4 days to replace, and the oven was also broken and took 4 days to repair. We lost power twice, showers had poor water pressure, and there weren’t enough towels.
The mosquito problem was terrible and made enjoying the outdoor areas extremely difficult. Guests are also charged separately for utilities, which was especially frustrating considering the A/C barely worked. We were even asked to water the property’s plants while paying separately for water usage.
We rented a private villa so our family and children could enjoy the property. At around 6 PM, a neighbor complained about the kids at the pool and called security, who warned us we could be removed from the community.
Management was responsive, but that doesn’t make up for an outdated property where basic amenities didn’t work.
The owner apologized and agreed to refund one night minus additional utilities. Instead, we received only about 1/3 of a night’s stay, with the difference attributed to additional Expedia fees. This was not what we agreed to.
We would never stay here again and cannot recommend it. These were not minor issues. A/C, working appliances, reliable power and water are basic expectations for a private villa. We spent far too much of our vacation dealing with repairs and problems