Peaceful 2-bedroom Dayton Apartment near Hospitals and UD

Thank you for your kind review! It was truly a pleasure to host you and your family. I'm excited to hear that you enjoyed your stay, felt comfortable in the neighborhood, and were able to take advantage of the nearby locations. It's also great to know that you found the beds comfortable and the home well-suited to your needs. Thanks for booking with us! We welcome you back anytime. Most importantly, thank you for being wonderful guests!

We take every guest experience seriously, which is why we were surprised by this review. Although this reservation was for a two-night stay, the guest did not stay at the property. Prior to arrival, all check-in instructions, including access information and Wi-Fi details, were sent as scheduled. When the guest reached out upon arrival, we responded within minutes and promptly provided our direct contact number when requested. The primary challenge appeared to be that the guest did not have a cellphone and was communicating only through a laptop, which made communication more difficult. Despite our prompt responses and efforts to assist, the guest stopped communicating with us on the day of arrival and never checked into the property. Several days after the reservation had ended, the guest requested a refund of the cleaning fee, which was not approved because the reservation had already concluded under the booking's applicable policies. Approximately two months later, this one-star review was submitted without any written explanation. For future guests, we simply want to provide accurate context. This review does not reflect an actual stay at our property or the quality of the accommodations. We remain committed to providing responsive communication, clear check-in instructions, and an excellent experience for every guest, as reflected in the feedback from guests who have actually stayed with us.