Casa Linnéa Vacanze, Central apartment, WIFI, Printer & Scanner, A/C, heating

Dear Valued Guest, unfortunately the prior guests broke a heater by mistake and that caused the issue to the boiler. Being a heat wave week with 40 C temperatures we did not think it would be such relevant for our guests to take a hot shower. However, we did inform you the whole time, in fact we proposed to come in and fix it once, but unfortunately the plumber was not available on that day anymore. We also reimbursed you without any blink of an eye. Kindly yours, Adriano Mudadu Property manager Linnea Roma Centro

Dear Guests, Thank you for your review, we appreciate your inputs however I need to punctualize some aspects: Self check instructions can only be sent on the day of arrival for obvious security reasons (i.e. a guest may not show on the day of arrival or on the wrong day and cause disruptions. Not all guests are honest with good intentions individual and we must keep that in mind). The self check in process is very simple, you press on a link and tap one of the two options: open the front building door / open the apartment. Most of our guests find it very easy and efficient. If we write all the instructions in a very detailed manner is because we are responsible of not having any guests knocking on neighbors doors or trying to get keys into the wrong doors and scaring other tenants (it has happened multipke times). In fact the building has 2 sides and 6 floors on each with multiple apartments, therefore we must be very detailed. IDs can only be sent through Whatsapp, we do cancel them as soon as we forwarded the details to local authorities. Plus our Whatsapp is a "business" profile thus protected and safe. The tourist tax total was correct and you could have checked it on Rome's City Council's website that was raised last year from 3,50€ to 6 € per person per night. I am quite surprised that even though I provided you these informations, you decided to report us to VRBO as if we were lying to you. That is not very honest from your side. Kindly yours, Adriano.