Whistler - The Lagoons 72

We thank you again for taking the time to share your valuable feedback with us. We hope to have the pleasure of welcoming you back soon!

Thank you for sharing your feedback with us, Dave. We're sorry to hear about the issues you experienced with the window screens, stove top, and dryer during your stay. We understand how important these details are to your comfort, especially in hot weather. While our team was available to assist and resolve any concerns, we regret that we didn’t have the opportunity to address these during your visit. We truly appreciate your kind words about the location, bed, and early check-in, and we hope to provide you with a smoother experience in the future.

Hi Preet! Thanks for staying with us. Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. We hope you choose to stay with us again!

Thank you so much for your wonderful review! We’re thrilled your family enjoyed the apartment and found it spacious, comfortable, and well-equipped for your skiing trip. It’s great to hear the convenient location, free shuttle access, and underground parking made your stay easy and stress-free. We appreciate your helpful tips for future guests, and we’d be delighted to host you again next time you visit Whistler!

Thank you for taking the time to share your feedback about your recent stay with us, Ji. We are pleased to hear that you appreciated our service, location, and amenities. It's also great to know that you found our service quick and efficient when addressing the WiFi issue. We sincerely apologize for the discomfort you experienced due to the room temperature and the lack of air conditioning, especially during the heat warning. We understand how important a comfortable environment is for a pleasant stay, and we regret that we did not meet your expectations in this regard. Additionally, we are sorry to hear about the inconvenience caused by the absence of screen windows, which prevented you from opening the windows to cool down the room. We will be reviewing this feedback with our team to explore possible solutions, such as installing screen windows, to improve the comfort of our guests in the future. Thank you again for bringing these matters to our attention. Your feedback is invaluable to us as it helps us improve our services and the overall guest experience. We hope to have the opportunity to host you again in the future and provide you with a much-improved experience.

Thank you for your review, Werner. We sincerely apologize for the disappointment. Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We have forwarded your feedback to the local staff so they can work to improve the condo for future guests. Please know that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. We will be sure to follow up with the appropriate parties regarding your experience and hope to have the opportunity to host you in the future.

Juliette, we appreciate that you are a return guest but we regret reading that you experienced an issue that detracted from your stay. Our notes indicate that our local manager reached out to you and provided the contact information needed and hope this provided the resolution you desired. We hope to have the opportunity to better impress you in the future and provide an amazing vacation experience.