Stay WATERFRONT ! Stay CHEAT RIVER LODGE

It is an uncommon find for waterfront offerings. Thank you for the review.

thank you for your comments. About the matresses: we purposely use very firm mattresses. They do not have the fluffy, memory toppers that many use nowadays because for us, they are not easy to maintain because of our rural location. We do however, list 'mattress toppers' on our "Things To Bring" list if guests feel that they are neccessary for their personal comfort :-)

thanks !

We have a 'tenored' staff who are the front line. In this day and age, why do I emphasize 'tenured' ? Its because they like their jobs, and they know that customer service makes it all possible. Thank you for taking the time to leave a nice review

thanks ! glad you enjoyed

thanks

Thank you.

Yes, Verizon WIreless has poor service in our area...actually west of I-81 is sketchy. Cell service for calls is fi fine...its the date (text/email) that is a problem Thanks for your review.. Nice to hear that it met your expectations !

You will not find another dedicated group of staff anywhere that wants to make everything right during your stay.

thank you

This is NOT a lazy river, its a fast flowing, clean, rocky bottomed river located in mountainous terrain. The river level is affected by rains and runoff, which in turn affect its shoreline so it would be an exercise in futility to groom the shoreline. The river level along this stretch normally runs 4 to 6ft, but it can quickly rise to 10-12ft as weather fronts moving across the mountains dump preciptation.

Yes, we did receive notice from Optimum (internet) that there were intermittment issues occurring 'in the area'. We called them, and they reset the connection 'over the phone' . As we did not hear anything more, we assumed that Optimum had resolved the problem. The reason we have a $40 stay fee, is so that if this situation would occur, we can make a refund. So,we will follow up on that. We implemented this policy during Covid as there were so many people traveling and 'could not do without' because of work or school. As for the hot tub: the jets run on low 24/7 constantly filtering the water. There is a "Hi'-Low' switch near the tub. It's signed, but you may have not seen it. We check the hot tubs daily for water quality, temperature, and functionality. This is a great property, offering waterfront privacy. We're glad you were able to enjoy all that we have been blessed with.

Thank you for your comments. The Tv cable runs through the trees...and because of the heavily treed forests the lines are subject to damage from falling limbs. So we have elected to use MiFi boxes that work off a nearby tower. This is of course a cellular connection.. Its usually reliable. However, when the region is experiencing an overload of travelers...I think they slow things down to be able to serve the needs of everyone. This fall has been so warm, it has contributed to an unprecedented amount of tourist traffic in the region..... ...and YES, you will feel like you are "off the grid", but in actuality you are 5 minutes to multiple restaurants (to include non franchise), 10 minutes to major grocery stores, and general mdse (Walmart, etc) Additionally, we use cell communication with our staff,,,to include data as well as calls. So the service exists in the area.

thank you for taking the time to review. You are correct about the items that we do not provide..however, there should have been hot pads as well as kitchen towels. We provide a list of suggested items to bring which includes disposables such as paper towels. As for the 'cooking' supplies, we dispose of any edibles or cooking supplies that previous guests have left behind because we can not assure that its safe for consumption. Any property owner that does otherwise are not operating in a professional manner.

thanks

you have an eye for detail ! :-) your initial inquiry asking "do you clean the BBQ grill ?" was telling.:-) Our response was "We clean them with the grill brush that is provided, but note that the grill is cold when this is done". Heat in the bathroom ? Absolutely we have heat in there. It's an electric wall unit. We will check the knob, but in minutes we could have resolved that when you were here just as we did when you didn't know how to operate the control on the wood stove to control the flame. We quickly dispatched personel to assist. We have basic cable TV, and as mentioned in the listing; Internet speeds will not support downloading movies, gaming, etc. Electric receptacles are all modern, and housekeeping uses them constantly for their cleaning tools. No one has ever mentioned a problem with their phone chargers. It would be helpful if you would provide the location of that outlet. The "myriad of odd lights" you mention are probably the accent lighting of the cathedral ceiling. It would be tacky to label the switches, and a written guide sitting on a tabletop wouldn't be read. We provide expert service, along with an exceptional, very private location, and do so while operating within a low profit margin. It may interest others to know that we received $229 /night for the rental of this 3 bedroom riverFRONT cabin that is located on 6 private acres.. Thank you for your patronage, and we will follow up on the things you mention.

thank you for your kind review. We had been experiencing a 'dry' spell, so the river was lower than normal. But the 'river' is named the "Cheat" for a reason....its quickly changing conditions have cheated many out of their lives. Some rain will quickly change the level.

Your opening sentences clearly describe an unfortunate situation with your mother's health. We are sorry for that, and understand why nothing suited you. This property gets top ratings. Our staff is tenured, and we privately solict guests about the quality of their work. They care to do a good job because they receive a nice bonus...and they really like those bonuses ! About the sheets. You said you planned to bring your own sheets because you were concerned that the dogs would get on the beds. If a quest allows their dog to get on a bed, we have to sanitize the bed mattress..and the $75 you mention is a 'damage' fee. This is also why we have firm mattresses, and not fluffy toppers. The link regarding check-in gives you live time turn by turn driving directions to our office. The only "joke" I see with the process is the fact that you did not read it.The link also provided tabs for 'things to bring', etc One of the items mentioned was a fluffy or memory foam toppers because of our firm mattresses....and a tablecloth for the picnic table Policies state that the properties are not to be used for gatherings, parties, etc. We note that you did bring visitors onto the property, but we understand that you believed this was an acceptable exception to the rules because of your mother's poor health. It's a beautiful property, and I'm sure your visitors, as well as your 2 dogs, appreciated the privacy that its 6 wooded acres with 1/4 mile waterfront provided.