Stunning ocean view studio in Luau I with resort pool & tram pass - near beach

Thank you, Rachel, for sharing your experience with us. We're thrilled to hear that you enjoyed the clean room, the awesome view, and the amazing pool. It sounds like you had a lovely time soaking in the surroundings. We appreciate you bringing the slow-draining tub to our attention. That shouldn't have happened, and we’re sorry for any inconvenience it caused during your stay. Our team is dedicated to maintaining our homes to high standards, and we’ll make sure to address this issue promptly. We would love to welcome you back for another stay in the future. Your comfort and enjoyment are our top priorities, and we’re here to ensure you have a fantastic experience every time.

Thank you, Myah, for sharing your thoughts with us. We’re glad to hear you appreciated the decor and that the A/C kept you comfortable during your stay. However, we’re truly sorry to learn about the issues you faced with the mattress and shower. That shouldn’t have happened, and we take your feedback seriously. We understand how important a good night's sleep is, and we’ll be looking into the mattress situation to ensure it meets our guests' comfort standards. The shower issues are also concerning, and we’ll address the water pressure and drainage right away. As for the bathroom ceiling, we’ll investigate that as well to ensure everything is in top shape. We appreciate your insights about the beach access and the rooftop sunset area. It sounds like you had a mix of experiences, and we’re committed to making improvements based on your feedback. We hope you’ll consider staying with us again, as we’d love the chance to provide you with a more seamless experience next time.

Hello Patrick. Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues and inconveniences you experienced regarding the home AC system, as well as any disconnect in care encountered. Please know this has since been addressed to ensure it is working appropriately for future guests. We have passed this feedback, along with the feedback regarding the bed and couch, along to the appropriate parties to review and consider moving forward. We hope to have the opportunity to host you again soon.

Hi Nazan, Your feedback is appreciated thank you for submitting it! We’re sorry to hear that the home was in this condition upon your arrival - please know that this is not the regular standard for our properties. Sincere apologies for any missteps, as it is never our intention to disappoint. We attempt to be as transparent with our listings as possible and provide accurate and current photos, amenities lists, and descriptions so that guests may make an informed choice about what they are paying for and make the right decision for their needs. Please know that our guest services team is available 24 hours a day to assist should any questions or concerns arise. We hope for another opportunity to host you again soon, for a much more enjoyable stay!