I booked a unit that specifically advertised a pool table because a group of five of us, including four kids, were celebrating a three-day birthday trip. This trip was carefully planned 8 weeks in advance. On the morning of check in, I received an email stating the unit with a pool table was not available because of a maintenance issue. Because I had already purchased suite tickets for a Cardinals game, I could not change our travel plans. I informed the host of this and requested a discount to move into another room. The host said she’d request the discount. On my way to the alternate unit, I had to request check-in instructions. I was told they would automatically be provided prior to check in, but they were not.The unit we were assigned was fine, and I would stay there again. The location is very good.The biggest disappointment came during the final morning when my son and I were on the elevator with two other guests. We chatted a bit and the other father commented on how much they were enjoying their room with a pool table. Well, well, well. What do you know? The room I originally paid for was not available to me but was available for someone else. Talk about seething.Adding insult to injury, the request I received to rate my stay actually showed a picture of the pool table! Before I wrote this review, I emailed the host asking about my discount. Three days later, I still haven’t heard a thing.